Privacy Policy

Effective Date: [Insert Date]

Beauterna (“Beauterna”, “we”, “our”, or “us”) is a medical and aesthetic consultation and clinic-booking platform. We are committed to protecting your privacy and safeguarding your personal, medical, and payment-related information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Beauterna application and related services (the “App”).

By creating an account or using Beauterna, you agree to the practices described in this Privacy Policy.

1. Account Registration and Onboarding Information

To create and use a Beauterna account, users are required to complete a structured onboarding process designed to ensure identity verification and medical safety.

During signup and profile completion, we collect the following required information:

1.1 Contact and Identity Information

- Email address or phone number (one is required at signup)
- One-time password (OTP) verification
- Full name
- Gender
- Date of birth
- Profile photo
- Phone number (if signup was via email)
- Email address (if signup was via phone)

- This information is required to:
- Verify user identity
- Enable secure communication
- Comply with medical consultation requirements

2. Health, Medical Information, and Medical History (Mandatory)

As part of account completion and before accessing any medical or aesthetic consultation services, Beauterna requires users to provide medical history information to ensure patient safety and appropriate care.

This mandatory medical information may include:
- Existing or past medical conditions
- Previous procedures or treatments
- Current or past medications
- Known allergies or adverse reactions
- Lifestyle indicators relevant to care (e.g., smoking status)
- Blood group (if provided)
- Uploaded prescriptions or medical documents
- Consultation notes and treatment records generated during use of the App

- Medical and health data:
- Is required to access consultation features
- Is collected with clear disclosure during onboarding
- Is visible only to the user and the selected clinic or doctor
- Is stored securely
- Is never used for advertising, marketing, or profiling

Users who do not complete the required medical history may not be able to access medical services on Beauterna.

3. App Permissions and Their Purpose

Beauterna requests permissions only when necessary for specific features.

Camera
Used to:
- Upload or capture prescriptions and medical documents
- Upload or update profile photos
Camera access is enabled only when initiated by the user.

Media / Gallery
Used to:
- Select or upload medical images, prescriptions, or profile photos
Beauterna only gains temporary access to the file you select.

Microphone
Used only for live video consultations between doctors and patients.

Video Calling
Used for real-time consultations and follow-ups. Beauterna does not record audio or video unless explicitly consented to.

Location Information
Used to display nearby clinics and doctors. Location data is collected only when actively used and not for advertising or profiling.

4. How We Use Your Information

Beauterna uses collected information strictly to:
- Create and manage user accounts
- Verify identity via OTP
- Enable medical and aesthetic consultations
- Maintain medical history and treatment records
- Facilitate video consultations
- Upload and view medical documents
- Display nearby clinics based on location
- Process payments and manage bookings
- Comply with legal and regulatory obligations

Beauterna does not use personal or medical data for advertising.

5. Payments and Transactions

Beauterna uses third-party payment processors, including PayPal, to process payments.

Beauterna does not collect, store, or process credit card or bank account details. All sensitive payment information is handled directly by PayPal.

Beauterna may receive limited transaction details such as payment confirmation, transaction ID, and payment status for record-keeping and support purposes.

6. Data Sharing and Disclosure

Beauterna does not sell, rent, or trade user data.

Information may be shared only:
- With verified clinics or doctors selected by the user
- With trusted service providers required to operate the App
- When required by law or legal obligation

All third parties are bound by confidentiality and data-protection obligations.

7. Data Security

We apply appropriate technical and organizational safeguards to protect user data, including medical history, against unauthorized access, loss, or misuse.

While strong measures are in place, no digital system can guarantee absolute security.

8. User Rights and Control

Users can:
- View and update their medical history
- Update profile information
- Control app permissions through device settings
- Request account and data deletion, subject to legal requirements

9. Data Retention

Personal and medical data are retained only as long as necessary to provide services, maintain treatment history, and comply with medical, legal, and regulatory obligations.

When no longer required, data is securely deleted or anonymized.

10. Children’s Privacy

Beauterna is not intended for individuals under 18 without parental or guardian consent. We do not knowingly collect data from minors without proper authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of Beauterna constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns, contact us at:
📧 info@beauterna.com
🌐 www.beauterna.com